Head of Internal Operations

Company: Impilo Health

Location: In office
Job Type: Full-Time

Position Summary:

We are seeking an experienced and dynamic Head of Internal Operations to oversee and optimize our internal processes. The ideal candidate will have a strong background in operations management, a passion for improving organizational efficiency, and a commitment to fostering a positive workplace culture. This role is critical to ensuring the seamless execution of our business strategies and maintaining high standards of operational excellence.

Key Responsibilities:

  • Leadership & Management:
    • Lead and manage the internal operations team, fostering a collaborative and productive work environment.
    • Develop and implement strategic operational plans to support the company’s goals.
    • Ensure alignment of internal operations with overall business strategy.
  • Operational Excellence:
    • Streamline processes and implement best practices to improve efficiency and effectiveness.
    • Oversee day-to-day operations, ensuring they run smoothly and efficiently.
    • Monitor key performance indicators (KPIs) and operational metrics to identify areas for improvement.
  • Financial Oversight:
    • Manage budgets, forecasts, and financial plans for internal operations.
    • Ensure cost-effective operations while maintaining high-quality standards.
    • Collaborate with the finance team to analyze financial data and optimize operational expenditures.
  • Human Resources & Development:
    • Oversee HR functions, including recruitment, onboarding, training, and employee development.
    • Promote a positive workplace culture and ensure compliance with employment laws and regulations.
    • Implement employee engagement initiatives to enhance job satisfaction and retention.
  • Technology & Innovation:
    • Leverage technology to improve operational processes and efficiency.
    • Stay updated with industry trends and advancements to incorporate innovative solutions.
    • Ensure the effective use of operational software and tools.

Qualifications:

  • Bachelor’s degree in Business Administration, Operations Management, or a related field; MBA or equivalent is a plus.
  • Minimum of 7-10 years of experience in operations management, preferably in the healthcare or tech industry.
  • Proven track record of successfully leading and managing operations teams.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
  • Proficiency in operational software and tools.