Head of Internal Operations
Company: Impilo Health
Location: In office
Job Type: Full-Time
Position Summary:
We are seeking an experienced and dynamic Head of Internal Operations to oversee and optimize our internal processes. The ideal candidate will have a strong background in operations management, a passion for improving organizational efficiency, and a commitment to fostering a positive workplace culture. This role is critical to ensuring the seamless execution of our business strategies and maintaining high standards of operational excellence.
Key Responsibilities:
- Leadership & Management:
- Lead and manage the internal operations team, fostering a collaborative and productive work environment.
- Develop and implement strategic operational plans to support the company’s goals.
- Ensure alignment of internal operations with overall business strategy.
- Operational Excellence:
- Streamline processes and implement best practices to improve efficiency and effectiveness.
- Oversee day-to-day operations, ensuring they run smoothly and efficiently.
- Monitor key performance indicators (KPIs) and operational metrics to identify areas for improvement.
- Financial Oversight:
- Manage budgets, forecasts, and financial plans for internal operations.
- Ensure cost-effective operations while maintaining high-quality standards.
- Collaborate with the finance team to analyze financial data and optimize operational expenditures.
- Human Resources & Development:
- Oversee HR functions, including recruitment, onboarding, training, and employee development.
- Promote a positive workplace culture and ensure compliance with employment laws and regulations.
- Implement employee engagement initiatives to enhance job satisfaction and retention.
- Technology & Innovation:
- Leverage technology to improve operational processes and efficiency.
- Stay updated with industry trends and advancements to incorporate innovative solutions.
- Ensure the effective use of operational software and tools.
Qualifications:
- Bachelor’s degree in Business Administration, Operations Management, or a related field; MBA or equivalent is a plus.
- Minimum of 7-10 years of experience in operations management, preferably in the healthcare or tech industry.
- Proven track record of successfully leading and managing operations teams.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
- Proficiency in operational software and tools.