Job Title: Senior Device Specialist

Position Overview

We are seeking a highly adaptable and results-oriented Device Specialist and Process Improvement Agent to join our team. This role combines high-volume patient engagement with a proactive approach to refining workflows and achieving optimal outcomes. The ideal candidate thrives in dynamic environments, is comfortable building processes on the go, and has a strategic mindset to enhance resolution rates and patient satisfaction.

Key Responsibilities

• Patient Engagement & Device Support:
  • Handle a high volume of patient interactions to support enrollment and device-related inquiries efficiently and empathetically.
  • Assist patients in understanding and using devices, ensuring successful deployment and utilization.
• Process Development & Refinement:
  • Build and refine processes in real time to address workflow inefficiencies and improve team outcomes.
  • Collaborate with cross-functional teams to implement process improvements and best practices.
• Outcome-Driven Problem Solving:
  • Analyze current methods to identify opportunities for improving patient resolution rates and satisfaction.
  • Develop and present innovative strategies to address common challenges and optimize patient experiences.
• Reporting & Insights:
  • Track key metrics related to patient outreach, issue resolution, and process efficiency.
  • Provide actionable insights and recommendations based on data trends and observations.
• Team Collaboration:
  • Act as a liaison between patients, agents, and management to ensure seamless communication and resolution.
  • Provide input on training materials, workflows, and technology enhancements.

Qualifications

• Proven experience in high-volume patient outreach, device support, or a related field.
• Strong problem-solving skills with a demonstrated ability to strategize and improve processes.
• Excellent communication skills and the ability to articulate ideas effectively.
• Adaptable, with a willingness to adjust quickly to changing priorities and challenges.
• Experience with patient engagement systems or CRM platforms is a plus.

Preferred Skills

• Analytical mindset with experience tracking and interpreting key performance metrics.
• A collaborative approach to improving team workflows and outcomes.
• Prior experience in a healthcare or remote patient monitoring (RPM) environment is advantageous.